In October, we received the great message that the library’s own communication team has won Greta Renborg’s award “for a library that has succeeded in a good marketing”. The prize is awarded by the Swedish Library Association and the motivation solved:
The prize for Greta Renborg’s memory gives us to the university library’s communication team for their well-thought-out and accomplished work in marketing their and university activities both outward towards society and other libraries, and towards the university.
The Library Communication Team; Lena Holmberg, Christel Olsson, Lena Wadell, Katharina Nordling, Tandis Talay. Missing in the picture is Klaz Arvidson
Of course, we think it’s really great and yesterday, almost the whole team was in place at the Stockholm City Library to receive the award and celebrate a little.
But what does the communication team actually do in the library? Well, we are working on to share information about the library’s activities in various ways, including via our web, through social media, physical exhibitions, newsletters, Lounge Talks, Library Breakfasts, outreach activities, displaying and other information at the library’s premises. .
Is it something that you think we should work more with in terms of communication? Please keep in touch!
Text: Lena Holmberg
Picture: Katharina Nordling
Given that you get late fees on books you return too late, it seems like a good idea to keep track of what email address the library is using to send out reminders – here’s how you find out what address the library has registered for you.
When you have borrowed a book at the library, it is always your responsibility to keep track of what you borrowed and when it has to be returned. If a book is returned late, you will get a fee. To help you keep track of all different dates of return, the library has the service to send out reminder by email just before it is time to return a book. In order for you to receive the emails the library sends, and thus remind you that it is time to return the book, it is important that you have the correct e-mail address registered with the library. With the correct e-mail address we mean an email address that you check daily.
It is easy to check which email address is registered for you at the library. Log in to My Library, under the PERSONAL DATA tab you will see your e-mail address.
If you want to change email, you do it using Ladok under My Pages. Do you think it’s difficult? Come to the library and we will guide when you’re doing it.
Text: Tandis Talay
This afternoon we will talk at the Internet Librarian International conference here in London. Our contribution is called Good customer relationships: proving value every day – the sequel.
We were here at the same conference in London 2015 and talked about the ongoing project we were doing at the library then. Now we are back to talk about the continuation that followed that project.
Perhaps it is one or two of you who remembered that for a long time (for a whole two years) we put “sticks” for every question you asked us? It was part of a project where we measured every question we received at the library and divided them into 10 different categories; loan issues, reference questions, questions about printers and copiers, referral questions, how to find in the premises, etc. We wanted to see what kind of questions you ask us. We worked for 106 weeks and received 56,411 questions!
We encountered quite a few exciting things, such as getting the most IT questions at lunchtime, most queries in the mornings, and asking us more at the beginning of the semester than at the end. We also know that 58% of the questions were library issues (ranging from loans, search books, Harvard reference to search in databases-questions). 22% were computer-related issues (printers, copiers, accounts, Word questions etc) and 20% were about to find rooms, book group rooms etc.
These are the results we will present to other library colleagues from around the world this afternoon. And all the data we are here talking about today are all of you – thank you for all questions!
Wish us luck!
Best London Greetings from Tove & Christel
If you want to know all our results, please contact us!
The black chip that you you received when you started at the University, it’s used to a lot of different things, but do you know everything you use your chip for? Here’s a quick review for you.
You use the chip to borrow books in the library. Together with the four-digit PIN you chose, sign in to our lending devices at the entrance and borrow the books you want. If you want to keep track of what you borrowed, log in to Your library at the webpage. You do not need to use the chip when you return the books you borrowed.
Print / Copy
You print and copy using your chip. Keep the chip over the specified field on the copier / printer and the login will be very smooth. If you have forgotten your chip, you can log in to the copier / printer with your S-number and password.
The chip is used as an access card to the university’s premises. Your chip is programmed and will open the doors you are entitled to open. During certain times of the day, you will need to enter your four-digit PIN when using your access card.
If you should lose your chip, is it important that you block it as soon as you can – send an e-mail to the Library and to Campus Service. The fee for a new chip is 100 SEK, and you get your new chip either at the Library or at the Student Center.
Now the autumn semester 2017 is starting and we want to welcome you to the Library as a student, old or new! Come to us if you need help to find books, information searching, find a nice place to sit and study or maybe just read a journal in the lounge . You can get tips on how to search for scientific material, write references, and how to copy and print. Our web offers a wide range of databases, journals, e-books and much more and it is always open 24/7. The library itself has the following opening hours during the semester and did you know that you can also return books when the library is closed?
Psst, please follow us in social media and get tips, you find us on Facebook and Instagram.
Welcome to the library!
Text: Lena Holmberg
Bild: Anna Sigge
The library blog now takes a break and returns just in time for the autumn term. The Library stays open all summer but with limited opening hours that you can fins on our contact page. You can access our databases and e-books from home via the web as usual.
We hope you get a really nice summer with lots of reading, relaxation, sun and bath.
See you in august!
The staff at the Library wishes you a great summer!
Text: Lena Holmberg
Picture: Katharina Nordling
The Library Blog now takes a break during Christmas and New Year, but we’ll be back with new posts again in January. Remember that the opening hours for the Library is a bit altered during the holidays. Be sure to check the opening hours at the library web page when planning your visit.
If you visit the Library, don’t miss our Christmas tree made of books! It’s placed right by the entrance to the Library.